Return & Refund Policy

In short: custom cookies are made to your artwork, so we cannot accept general returns — but if anything arrives damaged, defective or simply wrong, tell us within 24 hours and we will replace it or refund it.

Returns

Because every order is personalised and perishable, Sugar Beez does not accept returns or exchanges on custom logo cookies except in the following cases.

Damaged or defective items

If your cookies arrive damaged or defective, please contact us within 24 hours of receiving your order. We may ask for photographs so we can assess the damage, and we will replace or refund the affected items.

Incorrect order

In the rare event that we fulfil your order with the wrong cookies, please notify us within 24 hours and we will put it right.

Refunds

Where cookies are damaged or defective, we will offer a full refund or a replacement. Photographic evidence may be required.

Where we sent an incorrect order, we will refund you or send the correct items — your choice — and cover any shipping cost if a return is necessary.

Non-returnable items

Customised or personalised cookies that are not damaged or defective
Items that have been consumed or partially consumed
Artwork proofs you have already approved, where the finished cookies match the proof

How to make a claim

Your order details
A description of the problem
Photographs, where applicable

Processing

Refunds are issued to the original payment method
Processing takes several business days once approved
We may ask for damaged or incorrect items to be returned first
We reserve the right to decline requests that do not meet this policy

Contact

Questions? Email us at tracy@sugarbeez.com or call (224) 572-8844.
Sugar Beez, LLC · 1510 Industrial Dr, Unit D, Lake in the Hills, IL 60156