Refund policy
At Sugar Beez, we are committed to ensuring your complete satisfaction with our custom logo cookies. We take great pride in the quality and craftsmanship of our treats. However, if for any reason you are not entirely satisfied with your purchase, we are here to assist you. Please read our return and refund policy carefully to understand your options.
Returns
Due to the personalized nature of our custom logo cookies, we are unable to accept returns or exchanges for reasons other than the following:
a) Damaged or Defective Items: If your cookies arrive damaged or defective, please contact us within 24 hours of receiving your order. We may request photographic evidence to assess the issue. We will gladly replace or refund the affected items promptly.
b) Incorrect Order: In the rare event that we mistakenly fulfill your order with incorrect cookies, please notify us within 24 hours of receiving the package. We will work with you to rectify the situation and provide a suitable solution.
Refunds
We understand that unforeseen circumstances may arise, and we want to ensure your satisfaction. If a refund is deemed necessary, the following guidelines will apply:
a) Damaged or Defective Items: In cases where the cookies are damaged or defective, we will gladly offer a full refund or a replacement. We may require the return of the damaged items or request photographic evidence to initiate the refund process.
b) Incorrect Order: If we have mistakenly fulfilled your order with incorrect cookies, we will arrange for a refund or send you the correct items, depending on your preference. We may request the return of the incorrect items, but rest assured, we will cover any associated shipping costs.
Non-Returnable Items
Please note that certain items are non-returnable and non-refundable. These include:
a) Customized or personalized cookies that do not have any damage or defect.
b) Items that have been consumed or partially consumed.
How to Initiate a Return or Refund
To initiate a return or refund, please contact our customer service team within 48 hours of receiving your order. Provide us with your order details, along with a clear description and photographic evidence (if applicable) of the issue. We will review your case promptly and guide you through the necessary steps to resolve the matter.
Additional Information
a) All refunds will be issued using the original payment method used for the purchase.
b) Refunds may take several business days to process and reflect in your account, depending on your financial institution.
c) In certain cases, we may request the return of the damaged or incorrect items before processing a refund or replacement.
d) We reserve the right to refuse any return or refund request that does not comply with our policies.
Please remember that at Sugar Beez, customer satisfaction is our top priority. We are committed to working with you to resolve any issues and ensure your happiness with our custom logo cookies.
If you have any further questions or concerns regarding our return and refund policy, please don't hesitate to contact us. Our dedicated customer service team is here to assist you.
Sweet regards,
The Sugar Beez Team
Email : hello@sugarbeez.com
Contact Number: +1 224-572-8844